Privacy Policy

This Privacy Policy describes how TermoEnergija Slovenija d.o.o. ("we", "us", or "our") collects, uses, and protects your personal data when you use our online platform or services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data We Collect

We may collect several types of data from and about users of our site, including:

Personal identification data: such as your name, postal address, professional title, or other identifiers by which you may be contacted online or offline.
Contact data: such as email address and telephone number.
Technical data: including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
Usage data: information about how you use our site and services.
Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.

How We Collect Data

We collect data in several ways:

Directly from you: when you provide it to us through forms on our site, when you correspond with us, or when you request information or services.
Automatically as you navigate through the site: Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

How We Use Your Data

We use the data we collect for various purposes, including:

To provide, operate, and maintain our site and services.
To process your inquiries and fulfil your requests.
To improve our site and services and develop new ones.
To understand and analyze how you use our site and services.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the site, and for marketing and promotional purposes (if you have consented to such communications).
For compliance purposes, including enforcing our terms and conditions or other legal rights.

Legal Basis for Processing Data

We process your personal data based on several legal grounds:

Your consent: Where you have given clear consent for us to process your personal data for a specific purpose. You have the right to withdraw your consent at any time.
Performance of a contract: Where our use of your personal data is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal obligation: Where our use of your personal data is necessary for us to comply with the law.
Legitimate interests: Where our use of your personal data is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal data which overrides our legitimate interests).

Disclosure of Your Data

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal data that we collect or you provide:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of TermoEnergija Slovenija d.o.o.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by TermoEnergija Slovenija d.o.o. about our site users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of TermoEnergija Slovenija d.o.o., our customers, or others.

Data Security

We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site. Any transmission of personal data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the site.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Your Data Protection Rights

Under applicable data protection laws, you may have certain rights regarding your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.
Lodge a complaint with a supervisory authority, in particular in the country of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes applicable data protection law.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Third-Party Links

Our site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our site is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we learn that we have collected or received personal data from a child under 16 without verification of parental consent, we will delete that information.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will post any changes on this page. Please review this Privacy Policy periodically for updates.

Contact Information

If you have any questions or comments about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us by postal mail at:
TermoEnergija Slovenija d.o.o.
Teharska cesta 8a,
3000 Celje,
Slovenija